Why this work is in the frame
A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.
Bibliographic record
Abstract
Although noncomplaining dissatisfied consumers represent a vast majority of the dissatisfied consumers, they have not yet received adequate attention from marketing researchers. To understand the paradoxical combination of dissatisfaction and absence of complaint, the authors use the Lazarus cognitive-emotive model of coping with situational challenge. They added a moderator, the Seeking Redress Propensity (SRP) to this model and then developed a theoretical model and a set of hypotheses. A sample of consumers who had experienced a negative incident with the bank were administered a questionnaire by telephone. The sample was designed in such a way that half of them had complained and half had not. It was found that SRP is a significant moderator. In addition, SRP is shown to be strongly related to the likelihood of complaining. Lazarus’s model is basically supported, mostly for the customers scoring higher on SRP. Theoretical and managerial implications are proposed.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.004 | 0.000 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.000 | 0.000 |
| Scholarly communication | 0.000 | 0.002 |
| Open science | 0.001 | 0.000 |
| Research integrity | 0.000 | 0.001 |
| Insufficient payload (model declined to judge) | 0.001 | 0.002 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it