Perceived Justice in Service Recovery and Recovery Satisfaction: The Moderating Role of Corporate Image
Why this work is in the frame
A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.
Bibliographic record
Abstract
The purpose of this study is to assess the influence of perceived justice on recovery satisfaction and to examinethe moderating role of corporate image in the relationship between perceived justice and recovery satisfaction.Data were gathered on perceived justice with service recovery, corporate image and recovery satisfaction bymeans of survey from Iran Air customers who experienced a service failure within last year. The results showthat distributive and interactional justices have significant effects on recovery satisfaction. The effect ofdistributive justice on recovery satisfaction was stronger than interactional justice. Additionally, hierarchicalregression analyses suggested that corporate image plays a moderating role between perceived justice andrecovery satisfaction in the distributive and interactional justice dimensions. Managerial implications of thesefindings are briefly discussed.
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Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.003 | 0.002 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.000 | 0.000 |
| Science and technology studies | 0.000 | 0.000 |
| Scholarly communication | 0.000 | 0.001 |
| Open science | 0.000 | 0.000 |
| Research integrity | 0.000 | 0.000 |
| Insufficient payload (model declined to judge) | 0.000 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it