MétaCan
Menu
Back to cohort
Record W2056443607 · doi:10.1504/gber.2013.053065

The influence of demographic variables on relationship banking: an international study

2013· article· en· W2056443607 on OpenAlex
Chantal Rootman, M. Tait, Gary D. Sharp

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

aboutThe title or abstract carries a Canadian signal from the geographic lexicon.
no affNo Canadian affiliation: this work is invisible to an affiliation-only frame.
No Canadian affiliation. An affiliation-only frame, the usual design, would never have seen this work. It is one of the works that make the case for inverting the frame.

Bibliographic record

VenueGlobal Business and Economics Review · 2013
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer Service Quality and Loyalty
Canadian institutionsnot available
Fundersnot available
KeywordsSnowball samplingLikert scaleMarketingSample (material)Descriptive statisticsBusinessOrder (exchange)Scale (ratio)Empirical researchPsychologyStatisticsFinanceGeography

Abstract

fetched live from OpenAlex

The purpose of this study was to conduct an empirical investigation among clients and managers to identify the influence of demographic variables on relationship banking. Primary data was collected from respondents in South Africa, Canada and the UK. Convenient snowball sampling was used to select the sample which comprised 637 banking clients and 67 bank managers. The two research instruments were structured seven-point Likert-type scale questionnaires, one distributed to clients and the other to managers. Quantitative statistical data analyses were conducted as descriptive statistics, reliability tests and linear modelling were performed. The empirical results show that, in addition to the bank-related aspects of personalisation and fees, various demographic characteristics of clients influence a bank’s relationship marketing. This study could be of significant value to South African retail banks in order to consider the relationship marketing strategies of Canadian and UK banks. In terms of practical banking strategies, the study adds value in respect of personalised offerings and the development and implementation of fair fee structures relating to different client categories, which would ultimately improve bank-client relationships.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.204
Threshold uncertainty score0.347

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0010.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0000.000
Scholarly communication0.0000.001
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.031
GPT teacher head0.266
Teacher spread0.235 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it