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Record W2063539698 · doi:10.1145/1600176.1600178

Security and usability

2008· article· en· W2063539698 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.
fundA Canadian funder is recorded on the work.
aboutThe title or abstract carries a Canadian signal from the geographic lexicon.

Bibliographic record

Venuenot available
Typearticle
Languageen
FieldComputer Science
TopicUser Authentication and Security Systems
Canadian institutionsCarleton University
FundersCanada Research Chairs
KeywordsUsabilityInternet privacyComputer scienceThe InternetComputer securityBusinessWork (physics)Human-computer interaction in information securitySecurity serviceWorld Wide WebInformation securitySoftware security assuranceEngineering

Abstract

fetched live from OpenAlex

Online banking is one of the most sensitive tasks performed by general Internet users. Most traditional banks now offer online banking services, and strongly encourage customers to do online banking with 'peace of mind.' Although banks heavily advertise an apparent '100% online security guarantee,' typically the fine print makes this conditional on users fulfilling certain security requirements. We examine some of these requirements as set by major Canadian banks, in terms of security and usability. We opened personal checking accounts at the five largest Canadian banks, and one online-only bank. We found that many security requirements are too difficult for regular users to follow, and believe that some marketing-related messages about safety and security actually mislead users. We are also interested in what kind of computer systems people really use for online banking, and whether users satisfy common online banking requirements. Our survey of 123 technically advanced users from a university environment strongly supports our view of an emerging gap between banks' expectations (or at least what their written customer policy agreements imply) and users' actions related to security requirements of online banking. Our participants, being more security-aware than the general population, arguably makes our results best-case regarding what can be expected from regular users. Yet most participants failed to satisfy common security requirements, implying most online banking customers do not (or cannot) follow banks' stated end-user security requirements and guidelines. The survey also sheds light on the security settings of systems used for sensitive online transactions. This work is intended to spur a discussion on real-world system security and user responsibilities, in a scenario where everyday users are heavily encouraged to perform critical tasks over the Internet, despite the continuing absence of appropriate tools to do so.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Theoretical or conceptual · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.501
Threshold uncertainty score0.126

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0000.000
Scholarly communication0.0000.000
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.022
GPT teacher head0.237
Teacher spread0.215 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Quick stats

Citations73
Published2008
Admission routes3
Has abstractyes

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