Intellectual capital and business performance in Malaysian industries
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Abstract
The purpose of this empirical study is to investigate the three elements of intellectual capital, i.e. human capital, structural capital, and customer capital, and their inter‐relationships within two industry sectors in Malaysia. The study was conducted using a psychometrically validated questionnaire which was originally administered in Canada. The main conclusions from this particular study are that: human capital is important regardless of industry type; human capital has a greater influence on how a business should be structured in non‐service industries compared to service industries; customer capital has a significant influence over structural capital irrespective of industry; and finally, the development of structural capital has a positive relationship with business performance regardless of industry. The final specified models in this study show a robust explanation of business performance variance within the Malaysian context which bodes well for future research in alternative contexts.
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The record
- Venue
- Journal of Intellectual Capital
- Topic
- Intellectual Capital and Performance Analysis
- Field
- Business, Management and Accounting
- Canadian institutions
- McMaster University
- Funders
- —
- Keywords
- Intellectual capitalHuman capitalStructural capitalBusinessContext (archaeology)Relational capitalService (business)Capital (architecture)Industrial organizationTertiary sector of the economyIndividual capitalMarketingEconomic capitalEconomicsFinanceMarket economy
- Has abstract in OpenAlex
- yes