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Record W2086903295 · doi:10.1109/agile.2009.68

XP Customer Practices: A Grounded Theory

2009· article· en· W2086903295 on OpenAlexaff
Àngela Martín, Robert Biddle, James Noble

Bibliographic record

Venuenot available
Typearticle
Languageen
FieldComputer Science
TopicSoftware Engineering Techniques and Practices
Canadian institutionsCarleton University
Fundersnot available
KeywordsGrounded theoryCustomer advocacyCustomer retentionComputer scienceApprenticeshipCustomer to customerCustomer intelligenceVoice of the customerProcess managementKnowledge managementBusinessMarketingQualitative research

Abstract

fetched live from OpenAlex

The customer is a critical role in XP, but almost all XP practices are presented for developers by developers. While XP calls for real customer involvement, it does not explain what XP customers should do, nor how they should do it. Using grounded theory, we discovered eight customer practices used by successful XP teams: customer boot camp, customerpsilas apprentice, customer pairing, and programmerpsilas holiday support the well-being and effectiveness of customers; programmer on-site and road shows support team and organization interactions; and big picture up front and re-calibration support customers steering the whole project. By adopting these processes, XP customers and teams can work faster and more sustainably.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.014
metaresearch head score (Gemma)0.012
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Qualitative · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.014
Threshold uncertainty score0.073

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0140.012
Meta-epidemiology (narrow)0.0010.001
Meta-epidemiology (broad)0.0010.001
Bibliometrics0.0040.006
Science and technology studies0.0030.007
Scholarly communication0.0070.008
Open science0.0030.004
Research integrity0.0020.004
Insufficient payload (model declined to judge)0.0030.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.025
GPT teacher head0.300
Teacher spread0.275 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designQualitative
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations37
Published2009
Admission routes1
Has abstractyes

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