Bibliographic record
Abstract
In the past five years, more and more information technology (IT) projects have been adopting service-oriented solutions. In addition, more and more traditional business and government organizations are focused on clearly identifying and monitoring the core IT services they are delivering. The remarkable growth of web service technologies and service-oriented architecture (SOA) solutions yields both challenges and opportunities in improving the quality of IT services and has given rise to a variety of IT service management frameworks like IT Infrastructure Library (ITU) and Capability Maturity Model Integrated (CMMJ). This paper presents the problem of total quality management (TQM) in IT services, followed by a review of quality definitions from four levels of perspectives. Based on the comparison of the different definitions, the necessity of integration of quality measurement and improvement approaches is identified and our preliminary work on TQM in IT services is introduced.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.021 | 0.016 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.001 | 0.001 |
| Bibliometrics | 0.006 | 0.008 |
| Science and technology studies | 0.003 | 0.017 |
| Scholarly communication | 0.011 | 0.011 |
| Open science | 0.002 | 0.005 |
| Research integrity | 0.005 | 0.007 |
| Insufficient payload (model declined to judge) | 0.002 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".