NOJO, HUMILHAÇÃO E CONTROLE NA LIMPEZA DE SHOPPING CENTERS NO BRASIL E NO CANADÁ
Bibliographic record
Abstract
Este artigo visa a apresentar resultados de uma pesquisa qualitativa cujo objetivo principal foi analisar criticamente o sofrimento ancorado no trabalho precarizado de limpeza. Foram realizadas observações e entrevistas semiestruturadas com 12 trabalhadores de limpeza terceirizados de shopping centers no Brasil e no Canadá. A análise das entrevistas buscou regularidade dos assuntos recorrentes, agrupou elementos para constituir os núcleos temáticos de análise e construiu indícios para realizar a coerência teórica a partir da interpretação das descobertas sistematizadas. A pesquisa mostrou que o nojo e a humilhação dos trabalhadores de limpeza, ao lidarem com o lixo e a sujeira deixados pelos clientes em praças de alimentação e banheiros, são causa de sofrimento e demandam a performance de Trabalho Emocional. Foi possível encontrar, nos dois países, três núcleos temáticos de análise que se inter-relacionam no cotidiano do trabalho terceirizado de limpeza de shopping centers: o nojo, a humilhação e o controle. PALAVRAS-CHAVE: Terceirização. Nojo. Humilhação. Trabalho Emocional. Shopping Center DISGUST, HUMILIATION, AND CONTROL IN SHOPPING MALL CLEANING IN BRAZIL AND CANADA Valquiria Padilha This article aims to present the results of a qualitative study chiefly intended to critically analyze the suffering anchored on precarious cleaning work. Observation and semi-structured interviews were conducted with 12 outsourced cleaning workers at shopping malls both in Brazil and in Canada. The analysis of the interviews sought the regularity of recurring subjects; it also grouped elements in order to form the analysis’ thematic nuclei, and built indications to provide theoretical consistence based on the interpretation of the systematized findings. The study showed that the disgust and humiliation of cleaning workers while dealing with the garbage and dirt left by clients in food courts and toilets are a cause of suffering and require the performance of Emotional Work. In both countries, we were able find three thematic nuclei of analysis that interrelate in the day-to-day of outsourced cleaning work in shopping malls: disgust, humiliation, and control. KEYWORDS: Outsourcing. Disgust. Humiliation. Emotional Work. Shopping mall. DÉGOÛT, HUMILIATION ET CONTRÔLE DANS LE NETTOYAGE DES CENTRES COMMERCIAUX AU BRÉSIL ET AU CANADA Valquíria Padilha Le présent article a pour but de présenter les résultats d’une recherche qualitative dont le principal objectif a été d’analyser de manière critique la souffrance ancrée dans le travail précarisé de nettoyage. Des observations et des interviews semistructurées ont été réalisées auprès de 12 employés sous-traitants chargés du nettoyage de centres commerciaux au Brésil et au Canada. L’analyse des interviews a cherché une régularité des sujets récurrents, a regroupé des éléments afin de constituer les noyaux thématiques d’analyse et a construit des indices pour la réalisation de la cohérence théorique à partir de l’interprétation des découvertes systématisées. La recherche a montré que le dégoût et l’humiliation des travailleurs affectés au nettoyage lorsqu’ils entrent en contact avec les ordures et la saleté laissées par les clients dans les lieux de restauration et les toilettes constituent une cause de souffrance et demandent la réalisation d’un travail émotionnel. Il a été possible de trouver, dans les deux pays, trois noyaux thématiques d’analyse qui sont interreliés dans le travail quotidien des employés sous-traitants chargés du nettoyage de centres commerciaux : le dégoût, l’humiliation et le contrôle. MOTS-CLÉS: Sous-traitance. Dégoût. Humiliation. Travail émotionnel. Centres commerciaux. Publicação Online do Caderno CRH no Scielo: http://www.scielo.br/ccrh Publicação Online do Caderno CRH: http://www.cadernocrh.ufba.br
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.003 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.003 |
| Science and technology studies | 0.006 | 0.004 |
| Scholarly communication | 0.004 | 0.001 |
| Open science | 0.001 | 0.002 |
| Research integrity | 0.001 | 0.000 |
| Insufficient payload (model declined to judge) | 0.004 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".