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Record W2149957235 · doi:10.5267/j.msl.2012.07.012

Utilizing QFD model to determine quality characteristics of the products and priority needs of customers in the medical industry products (Case Study: Plasma seat product in mashhad`s Sahateb medical equipment company)

2012· article· en· W2149957235 on OpenAlexvenueno aff
Zeinab Armoun, Mojtaba Javidnia, Zahra Nikkhah Farkhani, Somaye Nasiri

Bibliographic record

VenueManagement Science Letters · 2012
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicQuality Function Deployment in Product Design
Canadian institutionsnot available
Fundersnot available
KeywordsQuality function deploymentHouse of QualityBenchmarkingProduct (mathematics)Quality (philosophy)Customer satisfactionBusinessService (business)Voice of the customerIdentification (biology)Operations managementProcess managementNew product developmentMarketingEngineering managementComputer scienceManufacturing engineeringService qualityEngineeringCustomer retentionMathematics

Abstract

fetched live from OpenAlex

Quality Function Deployment (QFD) as one of the quality engineering methods; originates from market study and product or service customers identification, where by determining their needs; tries to involve them in all stages of product or service development.This study uses QFD method to apply customers' criteria in production of Coach Plasma in Mashhad`s Sahateb Company.Coach Plasma is used for healthy bloodletting.The proposed study of this paper designed and distributed a questionnaire, which includes identification & determination of customers' needs and investigation of their satisfaction of manufactured products, while looking for technical and engineering characteristics related to their needs.The Coach Plasma costumers are categorized into two groups of local and external customers.Data collection was done based on available documents, experts opinions, structured interview with managers and questionnaire.Customers' needs were studied in QFD teams.Collecting essential information such as needs importance degree and competitive benchmarking of customer`s needs, the weight of each need has been evaluated.In this research, House of Quality was used from first matrix of QFD leading to estimation of engineering & technical characteristics in order to enter to the quality deployment matrix.Take a look at obtained results, we could mention the role of each of these external factors in satisfaction of Sahateb Company customers and technical characteristics of the company in providing these factors and the prioritization of the customer's needs.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.004
metaresearch head score (Gemma)0.005
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Qualitative · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.022
Threshold uncertainty score0.044

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0040.005
Meta-epidemiology (narrow)0.0010.000
Meta-epidemiology (broad)0.0010.001
Bibliometrics0.0020.003
Science and technology studies0.0010.001
Scholarly communication0.0020.001
Open science0.0010.001
Research integrity0.0010.001
Insufficient payload (model declined to judge)0.0030.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.084
GPT teacher head0.312
Teacher spread0.228 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designQualitative
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations3
Published2012
Admission routes1
Has abstractyes

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