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Record W2159116209 · doi:10.1177/1094670507301065

Doing a Double Take

2007· article· en· W2159116209 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueJournal of Service Research · 2007
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer Service Quality and Loyalty
Canadian institutionsUniversity of Alberta
Fundersnot available
KeywordsGeneralizability theoryBenchmarkingVariance (accounting)Facet (psychology)Service qualityService (business)Quality (philosophy)Computer scienceTest (biology)EconometricsMarketingAccountingBusinessPsychologyStatisticsEconomicsSocial psychologyMathematics

Abstract

fetched live from OpenAlex

Service managers require precise enough measures of service performance to make particular decisions. Generalizability theory (G-theory) has begun to be used to design service assessment studies for decision making. However, initial applications address a limited range of decisions and may underestimate the amount of data needed for decision making if the variance due to the hidden-occasions (time-of-observation) facet is substantial. This study uses test-retest mystery shopping data to investigate the variance due to the main and interaction effects of test occasions and the consequences of ignoring them for different managerial decisions. Accounting for the hidden-occasions facet reveals a need to collect more than twice as many data when benchmarking services and over 10 times as many data to segment service assessors on the basis of their evaluative responses. Thus, accounting for variation due to occasions is crucial for G-theory applications to deliver assessment data of the required quality.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.012
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesInsufficient payload (model declined to judge)
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Not applicable · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.836
Threshold uncertainty score1.000

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0120.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.002
Science and technology studies0.0000.000
Scholarly communication0.0000.002
Open science0.0010.000
Research integrity0.0000.001
Insufficient payload (model declined to judge)0.0010.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.125
GPT teacher head0.389
Teacher spread0.264 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it