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Record W2164966670 · doi:10.7202/006886ar

Stress at Work : A Study of Organizational-Professional Conflict and Unmet Expectations

2003· article· en· W2164966670 on OpenAlexaffvenueabout
Jana Lait, Jean E. Wallace

Bibliographic record

VenueRelations industrielles · 2003
Typearticle
Languageen
FieldSocial Sciences
TopicEmotional Labor in Professions
Canadian institutionsUniversity of Calgary
Fundersnot available
KeywordsBureaucracyRole conflictService providerWork (physics)Social psychologyAffect (linguistics)PsychologyService (business)Work stressPublic relationsJob stressSurvey data collectionBusinessApplied psychologyJob satisfactionMarketingPolitical scienceEngineering

Abstract

fetched live from OpenAlex

This study examines how certain conditions of work affect human service workers’ job stress. We propose and assess a model of organizational-professional conflict to determine how professional and bureaucratic conditions of work influence service providers’ expectations and in turn their job stress. The model was tested using data from a survey of 514 human service providers in Alberta, Canada. The findings suggest that whether service providers’ expectations are met is critical in explaining job stress. Professional conditions of work relating to working relationships and client interactions are key to fulfilling service providers’ expectations, whereas bureaucratic conditions of work that reflect role conflict and excessive role demands are particularly stressful. An unexpected finding is that bureaucratization of procedures that may limit service workers’ control over their work does not contribute significantly to their job stress.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.003
metaresearch head score (Gemma)0.008
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.090
Threshold uncertainty score0.180

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0030.008
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.001
Science and technology studies0.0030.003
Scholarly communication0.0020.001
Open science0.0010.001
Research integrity0.0010.001
Insufficient payload (model declined to judge)0.0010.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.039
GPT teacher head0.327
Teacher spread0.288 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designObservational
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations140
Published2003
Admission routes3
Has abstractyes

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