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Record W2166966956 · doi:10.5430/jbar.v3n2p68

Enterprise Customer Life-Cycle Value Model and Applied Research

2014· article· en· W2166966956 on OpenAlexvenueno aff
Yan Wang, Shengguo Gao, Xiaoqi Sheng

Bibliographic record

VenueJournal of Business Administration Research · 2014
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer churn and segmentation
Canadian institutionsnot available
Fundersnot available
KeywordsCustomer equityCustomer retentionCustomer advocacyCustomer lifetime valueCustomer profitabilityCustomer intelligenceCustomer delightCustomer to customerBusinessVoice of the customerCustomer relationship managementMarketingEnterprise relationship managementProfitability indexProcess managementKnowledge managementComputer scienceService qualityService (business)

Abstract

fetched live from OpenAlex

Customer relationship management (CRM) more and more the concern of all enterprises, enterprises have become the new era of killer competition winning. Customer lifetime value (CLV) is a customer relationship management (CRM) in a core concept, is an important part of CRM research. In this paper, research scholars combined with the development of domestic enterprises and analyzed the theory of customer relationship management, customer life cycle theory and customer value theory. Then, the existing quantitative calculation of the value of customer life cycle approach to refine and improve, from the customer profitability parameters, dynamic customer retention and customer life cycle to study three aspects of time, and after the proposed expansion of the customer life cycle value model. Finally, the value of customer life cycle model applied analysis, in order to better guide our enterprise customer relationship management practices.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.004
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Not applicable · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.007
Threshold uncertainty score0.026

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0010.004
Meta-epidemiology (narrow)0.0010.000
Meta-epidemiology (broad)0.0000.001
Bibliometrics0.0020.004
Science and technology studies0.0010.001
Scholarly communication0.0030.004
Open science0.0010.001
Research integrity0.0010.001
Insufficient payload (model declined to judge)0.0030.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.086
GPT teacher head0.362
Teacher spread0.276 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designNot applicable
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations2
Published2014
Admission routes1
Has abstractyes

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