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Record W2170846276 · doi:10.18438/b8f60v

A Mixed Methods Approach to Assessing Roaming Reference Services

2015· article· en· W2170846276 on OpenAlexvenueno aff
Consuella Askew

Bibliographic record

VenueEvidence Based Library and Information Practice · 2015
Typearticle
Languageen
FieldSocial Sciences
TopicLibrary Science and Information Literacy
Canadian institutionsnot available
Fundersnot available
KeywordsRoamingService (business)EnthusiasmComputer scienceFeelingPerceptionService delivery frameworkMedical educationWorld Wide WebPsychologyBusinessMarketingMedicineTelecommunicationsSocial psychology

Abstract

fetched live from OpenAlex

Abstract Objective – The objectives of this research are threefold: a) to assess the students’ perception of the roaming service at the point of service; b) to assess the librarians’ perception of the service; and, c) to solicit librarian feedback and observations on their roaming experience and perceived user reactions. Ultimately, this data was used to inform and identify best practices for the improvement of the roaming service. Methods – A combination of quantitative and qualitative survey methodologies were used to collect data regarding patron and librarian service perceptions. Patrons and librarians were asked to complete a survey at the conclusion of each reference transaction. In addition at the end of the first semester of the implementation, librarians were asked to provide feedback on the overall program by responding to five open-ended questions. Results – The findings indicate that our students typically seek assistance from the librarians once a term (58%), but the majority (71%) indicated that they would seek a librarian’s assistance more frequently, if one were available on the various floors of the library. Overall, our users indicated that they were “Satisfied” (36%) to “Very Satisfied” (43%) with the roaming service. Librarian responses indicate overall enthusiasm and positive feelings about the program, but cautioned that additional enhancements are needed to ensure the continued development and effectiveness of the service. Conclusion – Overall, patrons were satisfied with the service delivered by the roaming reference librarian. The roaming librarians also provided positive feedback regarding the delivery of service. Data collected from both groups is also in agreement on two major program aspects needing improvement: marketing of the service and a means by which to easily identify the roaming librarian.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.072
metaresearch head score (Gemma)0.057
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesScholarly communication
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Qualitative · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.996
Threshold uncertainty score0.382

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0720.057
Meta-epidemiology (narrow)0.0010.001
Meta-epidemiology (broad)0.0010.002
Bibliometrics0.0080.006
Science and technology studies0.0030.002
Scholarly communication0.0040.002
Open science0.0040.004
Research integrity0.0020.002
Insufficient payload (model declined to judge)0.0120.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.090
GPT teacher head0.386
Teacher spread0.296 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

Study designQualitative
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations11
Published2015
Admission routes1
Has abstractyes

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