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Record W2173778889

Serving Seniors: Innovation and Public Sector Service Delivery

2015· article· en· W2173778889 on OpenAlex
Kenneth Kernaghan

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

venuePublished in a venue whose home country is Canada.
aboutThe title or abstract carries a Canadian signal from the geographic lexicon.
no affNo Canadian affiliation: this work is invisible to an affiliation-only frame.
No Canadian affiliation. An affiliation-only frame, the usual design, would never have seen this work. It is one of the works that make the case for inverting the frame.

Bibliographic record

Venue˜The œinnovation journal · 2015
Typearticle
Languageen
FieldSocial Sciences
TopicElder Abuse and Neglect
Canadian institutionsnot available
Fundersnot available
KeywordsService delivery frameworkGovernment (linguistics)Public sectorPopulation ageingGeneral partnershipExcellenceScarcityPopulationPublic relationsBusinessService (business)Public administrationMarketingPolitical scienceEconomicsSociologyFinance
DOInot available

Abstract

fetched live from OpenAlex

ABSTRACTPublic administration scholars have contributed little to the explosion of research on aging in Canada by examining the implications of population aging for public organizations in general and government service delivery in particular. Studies dealing with the impact of innovations in information technology (IT) on services to seniors are especially rare. This paper aims to help remedy this deficiency by examining government service delivery to seniors, with primary attention to the impact of current and anticipated advances in IT. Public administration scholars can learn a great deal from other academic disciplines about government service delivery to seniors. What is missing is research that sets aging within the specific theoretical, conceptual and practical concerns of the field of public administration, contributes to cross-disciplinary work in gerontology and informs the policy and program decisions of governments.Key Words: aging, information technology, public sector, service delivery, innovationIntroductionThere is increasing recognition of the importance of technological innovation for meeting the needs of Canada's aging population. For example, AGE-WELL, a research network established in 2015 within the federal government's Networks Centres of Excellence (Canada, 2015) involves universities, in partnership with industry and the not-for-profit sector, designing and implementing technology to improve the well-being of Canada's seniors. This paper focuses on government service delivery to seniors, with primary attention to the impact of current and emerging advances in IT. It also notes the scarcity of scholarly research on aging in the field of public administration.Since the mid-1980s, there has been a gradual shift of emphasis in Canada's public sector organizations from serving the internal needs of governments to serving the needs of citizens. This heightened emphasis citizen-centred service has been accompanied by a substantial increase in scholarly writings on government service delivery (e.g. Kernaghan, 2005, 2009; Marson and Heintzman, 2009; Dutil et al., 2010). The shift towards citizen-centred service has been enabled in large part by innovations in information technology (IT) that have fostered improvements and cost savings in the delivery of government programs.Also since the mid-1980s, there has been nothing short of an explosion of research in aging and gerontology in Canada and beyond (McDaniel and Rozanova, 2011: 516). However, the academic field of public administration in Canada has contributed little to this explosion. Few Canadian scholars in this field have examined the implications of Canada's aging population for public organizations in general or government service delivery in particular. Studies dealing with the impact of IT on senior citizen-centred service are especially rare.Despite the dearth of public administration research on aging, substantial spill over learning for public administration can be gleaned from studies in other fields (e.g. economics, sociology, gerontology, health care). There is an especially large volume of literature on aging and health services in Canada. For example, Chappell and Hollander's Aging in Canada (2013) focuses on health and home care for the elderly, including integrated care. In respect of writings on aging and technology, Sixsmith and Gutman's Technologies for Active Aging (2013) examines the impact of information and communication technologies on the lives of older adults. As early as 1998, Gutman recognized the importance of new technologies to the well being of seniors with her edited volume on Technology Innovation for an Aging Society.There has been much debate about the likely extent and impact of population aging in Canada and elsewhere. Popular literature and the news media frequently use such terms as demographic time bomb and silver tsunami to describe population aging's probable effects. …

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.003
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Not applicable · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.671
Threshold uncertainty score0.715

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0030.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.004
Science and technology studies0.0010.000
Scholarly communication0.0010.001
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.084
GPT teacher head0.308
Teacher spread0.224 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it