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Record W2229912692 · doi:10.1080/10447318.2015.1065697

Challenges to Assessing Usability in the Wild: A Case Study

2015· article· en· W2229912692 on OpenAlexaff
Gitte Lindgaard

Bibliographic record

VenueInternational Journal of Human-Computer Interaction · 2015
Typearticle
Languageen
FieldComputer Science
TopicUsability and User Interface Design
Canadian institutionsCarleton University
FundersSwinburne University of Technology
KeywordsUsabilitySeriousnessInterviewPluralistic walkthroughCognitive walkthroughComputer scienceProduct (mathematics)Construct (python library)Usability inspectionUsability labUsability engineeringKnowledge managementEngineeringHuman–computer interactionSoftware engineering

Abstract

fetched live from OpenAlex

This article describes one part of a human factors study conducted over 3 months in a petro-chemical manufacturing plant in Australia. The project had two purposes, namely, to identify issues to be included in a training course for plant operators and to identify low-level usability-related software issues that might be rectifiable prior to system implementation. After interviewing 28 operators and eight managers, the operators were observed on the job while interacting with the old system. Finally, the 3-part usability assessment comprising 2 expert inspections and a user-based quasi-walkthrough was conducted. As the study took place shortly before a new, off-the-shelf automated manufacturing system was implemented, it was not possible to test an interactive version, relying instead exclusively on static screens. This made it impossible to provide user performance data, which could have helped to convince management of the seriousness of certain problems. One of these proved so severe that an engineer had to be present 24/7 in the control room for 6 months following system cutover because the operators were unable to achieve the required product quality. Based on the data, suggestions are made for expanding the usability construct to include assessment of perceived technology usefulness and to refine the concept of attitude in mandatory settings.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.028
metaresearch head score (Gemma)0.056
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Qualitative · Consensus signal: Qualitative
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.028
Threshold uncertainty score0.147

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0280.056
Meta-epidemiology (narrow)0.0010.001
Meta-epidemiology (broad)0.0010.001
Bibliometrics0.0020.002
Science and technology studies0.0080.005
Scholarly communication0.0050.005
Open science0.0040.004
Research integrity0.0050.003
Insufficient payload (model declined to judge)0.0010.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.208
GPT teacher head0.427
Teacher spread0.220 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designQualitative
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations7
Published2015
Admission routes1
Has abstractyes

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