Conceptualizing User Preference and Trust in Western Designed Banking Software Systems in Developing Countries
Bibliographic record
Abstract
Organizations in developing countries have over the last decade been investing heavily in information and communication technologies to drive efficiency and effectiveness of their operations. Recent advancements in the development of 21st century banking systems and competition in the banking industry has forced many banks in developing countries to import and use systems designed for the western banking markets and operations. This study investigated the contextual factors impacting adoption, implementation and usage of these western designed software packages in developing countries through a case study of the implementation of Oracle FLEXCUBE at a bank in Cameroon. A mixed-method design approach and triangulation of two technology adoption theories underpinned the research design. Findings revealed significant impact of contextual factors on the implementation process and unexpected trust for western designed software packages compared to local alternatives. Results also show that preference and trust in western designed banking systems cannot be solely explained by constructs from technology adoption theories. Implications and recommendations for future implementations of western designed software packages in similar contexts are discussed.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.007 | 0.013 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.002 | 0.002 |
| Science and technology studies | 0.002 | 0.006 |
| Scholarly communication | 0.004 | 0.004 |
| Open science | 0.000 | 0.003 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.001 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".