La qualité des services : une recherche sur le prêt entre bibliothèques dans les grandes bibliothèques publiques du Canada
Bibliographic record
Abstract
Une recherche sur le prêt entre bibliothèques dans les 38 plus importantes bibliothèques publiques au Canada illustre ce qui s’est passé quand les 130 participants sont entrés dans leur bibliothèque à la recherche d’un livre que la bibliothèque ne possédait pas. Leur démarche a obtenu un taux de succès de 52 % dans un délai moyen de 38 jours, résultats décevants du point de vue des bibliothèques. Du point de vue des usagers, une comparaison de leurs attentes et de leurs perceptions a révélé que la plupart ont été déçus du service obtenu. Les gestionnaires de bibliothèque se doivent d’améliorer l’efficacité du service par des moyens qui vont aussi améliorer la satisfaction des usagers.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.007 | 0.028 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.001 | 0.001 |
| Bibliometrics | 0.009 | 0.029 |
| Science and technology studies | 0.011 | 0.004 |
| Scholarly communication | 0.012 | 0.004 |
| Open science | 0.001 | 0.003 |
| Research integrity | 0.001 | 0.002 |
| Insufficient payload (model declined to judge) | 0.016 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".