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Record W2475176793 · doi:10.7202/1033204ar

La qualité des services : une recherche sur le prêt entre bibliothèques dans les grandes bibliothèques publiques du Canada

2015· article· fr· W2475176793 on OpenAlex
Françoise Hébert

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

venuePublished in a venue whose home country is Canada.
aboutThe title or abstract carries a Canadian signal from the geographic lexicon.
no affNo Canadian affiliation: this work is invisible to an affiliation-only frame.
No Canadian affiliation. An affiliation-only frame, the usual design, would never have seen this work. It is one of the works that make the case for inverting the frame.

Bibliographic record

VenueDocumentation et bibliothèques · 2015
Typearticle
Languagefr
FieldBusiness, Management and Accounting
TopicCustomer Service Quality and Loyalty
Canadian institutionsnot available
Fundersnot available
KeywordsPolitical scienceHumanitiesArt

Abstract

fetched live from OpenAlex

Une recherche sur le prêt entre bibliothèques dans les 38 plus importantes bibliothèques publiques au Canada illustre ce qui s’est passé quand les 130 participants sont entrés dans leur bibliothèque à la recherche d’un livre que la bibliothèque ne possédait pas. Leur démarche a obtenu un taux de succès de 52 % dans un délai moyen de 38 jours, résultats décevants du point de vue des bibliothèques. Du point de vue des usagers, une comparaison de leurs attentes et de leurs perceptions a révélé que la plupart ont été déçus du service obtenu. Les gestionnaires de bibliothèque se doivent d’améliorer l’efficacité du service par des moyens qui vont aussi améliorer la satisfaction des usagers.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.007
metaresearch head score (Gemma)0.001
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesMeta-epidemiology (narrow), Bibliometrics, Scholarly communication, Insufficient payload (model declined to judge)
Consensus categoriesBibliometrics, Scholarly communication
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Not applicable · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.499
Threshold uncertainty score0.999

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0070.001
Meta-epidemiology (narrow)0.0010.001
Meta-epidemiology (broad)0.0010.000
Bibliometrics0.0140.039
Science and technology studies0.0010.001
Scholarly communication0.0400.093
Open science0.0010.001
Research integrity0.0010.001
Insufficient payload (model declined to judge)0.0040.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.086
GPT teacher head0.330
Teacher spread0.244 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it