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The Governance of Integrated Service Delivery in Canada

2009· book-chapter· en· W2499599250 on OpenAlex
Jeffrey Roy

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.
aboutThe title or abstract carries a Canadian signal from the geographic lexicon.

Bibliographic record

VenueIGI Global eBooks · 2009
Typebook-chapter
Languageen
FieldSocial Sciences
TopicGlobalization and Cultural Identity
Canadian institutionsDalhousie University
Fundersnot available
KeywordsService delivery frameworkBusinessCorporate governancePublic sectorGovernment (linguistics)Service (business)Public relationsService designPrivate sectorPublic serviceService guaranteeProcess managementPublic administrationMarketingPolitical scienceEconomic growthEconomics

Abstract

fetched live from OpenAlex

The emergence of the Internet has given rise to internal connectivity and external, online delivery as centrepieces of both the public and private sector service strategies alike. The purpose of this chapter is to provide a critical assessment of both the Canadian federal government’s experience to date and the prospects of success for Service Canada – the new lead entity for citizen-centred service delivery in a multi-channel environment. Our primary interest lies in better understanding the organizational (managerially and politically) dimensions to this transformation and the extent to which these dimensions are well aligned in a suitable governance framework that encompasses shifting patterns of service delivery at both the federal level, and for the Canadian public sector as a whole. The Service Canada experience to date illustrates the governance complexities surrounding the introduction and pursuit of e-services and more integrated service delivery. More than a technological challenge, the realization of a new business model is the primary challenge in succeeding.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Theoretical or conceptual · Consensus signal: none
GenreCandidate signal: Other · Consensus signal: none
Teacher disagreement score0.893
Threshold uncertainty score0.588

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0000.000
Scholarly communication0.0000.000
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.013
GPT teacher head0.236
Teacher spread0.223 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it