Identificación de calidad del servicio de gas domiciliario en Atlántico, Valle del Cauca y Bogotá, partiendo de peticiones, quejas y reclamos
Bibliographic record
Abstract
This research identifies the quality levels of residential gas service based on petitions, complaints, and claims in the departments of Atlántico, Valle del Cauca, and in the city of Bogotá from 2006 to the first quarter of 2015. The information for this period was taken from the database of the Utilities Unique Information System (SUI for its name in Spanish) of the Superintendency of Residential Utilities. The analysis of the quantitative information gathered in order to measure the quality of the residential service indicates that the service has presented frequent interruptions since 2009, when the complaints regarding quality, connections, and procedures increased considerably (getting the highest point in 2014.) On the other hand, the levels of dissatisfaction are higher in Valle del Cauca and Atlántico than in Bogotá. The results of the study indicate that companies should adjust the service provided and improve their response time when dealing with petitions, complaints, and claims from the users.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.002 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.001 | 0.000 |
| Scholarly communication | 0.001 | 0.000 |
| Open science | 0.000 | 0.001 |
| Research integrity | 0.000 | 0.000 |
| Insufficient payload (model declined to judge) | 0.001 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".