Phishing Attacks and Perceptions of Service Quality: A Content Analysis of Internet Banking in Turkey
Why this work is in the frame
A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.
Bibliographic record
Abstract
In Internet banking, which is a trust-based system, phishing attacks and Internet fraud can affect the customers’ view of the service quality provided by the banks. Theft of the customers’ personal identity information can cause the customers to lose their confidence in the system and their banks. Within this context, content analysis was used to develop an examination of the complaints of 200 bank customers. The present analysis only contains the customers who had experienced money transfer problems as a result of Internet fraud. As a result of the study, the deficiencies in the service quality were classified into 41 basic groups, which were then arranged into and 6 dimensions. The importance of each dimension, as measured by the frequency of their occurrence, was then determined. The results obtained provide some suggestions for the banks on how to approach customers who have experienced such problems, and the things they should they provide in terms of customer care services.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.004 | 0.000 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.000 | 0.000 |
| Scholarly communication | 0.000 | 0.000 |
| Open science | 0.001 | 0.000 |
| Research integrity | 0.000 | 0.000 |
| Insufficient payload (model declined to judge) | 0.000 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it