Call Centre Cosmopolitanism: Global Capitalism and Local Identity in Indian Fiction
Bibliographic record
Abstract
Call centres employ less than 0.1% of India’s estimated workforce. Yet business process outsourcing companies have, according to Shashi Tharoor “become the symbol of India’s rapidly globalizing economy.” Much postcolonial analysis of the call centre as has focused on the deleterious impact of call centre agents’ need to take on new names, accents, and personal stories that disguise their location and origins in India. Yet recent novels also depict the call centre as a space where boundaries imposed by caste, religion, gender and region can be transgressed. Drawing on Robert Halsall’s concept of “corporate cosmopolitanism,” and Suman Gupta’s analysis of popular Indian fiction and youth culture, I argue that these texts construct a local cosmopolitanism that simultaneously challenges Eurocentric discourses of cosmopolitanism and established theories of postcolonialism.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.002 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.002 |
| Science and technology studies | 0.010 | 0.029 |
| Scholarly communication | 0.007 | 0.003 |
| Open science | 0.001 | 0.004 |
| Research integrity | 0.001 | 0.003 |
| Insufficient payload (model declined to judge) | 0.003 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".