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Record W2623084703

Study of the Impact of Relationship Marketing on the Customer Attitude with Emphasis on the Role of Advertising Effectiveness

2017· article· en· W2623084703 on OpenAlexvenueno aff
Javad Zebardast Gashti

Bibliographic record

VenueThe Journal of Internet Banking and Commerce · 2017
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer Service Quality and Loyalty
Canadian institutionsnot available
Fundersnot available
KeywordsLikert scaleStatistical populationReliability (semiconductor)PopulationPsychologyMarketingPearson product-moment correlation coefficientStructural equation modelingEmpathyValidityScale (ratio)Descriptive statisticsMathematicsSocial psychologyStatisticsBusinessMedicineGeographyPsychometricsClinical psychologyDevelopmental psychology
DOInot available

Abstract

fetched live from OpenAlex

The purpose of this study is evaluating the impact of relationship marketing on the customer attitude (CA) with emphasis on the role of advertising effectiveness (AE) in Bank Mellat in the city of Tehran. The statistical population of this study consists of all employees, managers and relevant experts in Bank Mellat. We set the sample size at 221 persons based on the krejcie and Morgan table. Also, we used the random sampling method. This study is a descriptive/correlational research and we collected the data with the help of a questionnaire. We used the Likert scale for the measurement of the questionnaire’s variables. Several specialists and experts confirmed the validity of the research tools and the reliability of the relationship marketing questionnaire was verified by using the Chronbach's alpha 0.890, customer attitude 0.877, and the advertising effectiveness 0.872. We analyzed the data using the structural equations model. The results showed that the relationship marketing’s dimensions (trust, bonding, communication, shared values (SV), empathy and interaction) have a significant effect on customer attitude, while the effect of bonding was more pronounced than other factors

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.002
metaresearch head score (Gemma)0.005
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.002
Threshold uncertainty score0.008

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0020.005
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.001
Science and technology studies0.0000.000
Scholarly communication0.0010.000
Open science0.0000.000
Research integrity0.0000.001
Insufficient payload (model declined to judge)0.0020.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.034
GPT teacher head0.294
Teacher spread0.260 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designObservational
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations2
Published2017
Admission routes1
Has abstractyes

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Same venueThe Journal of Internet Banking and CommerceSame topicCustomer Service Quality and LoyaltyFrench-language works237,207