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Determinants and moderators of corporate reputation: A meta-analysis

2016· article· en· W2724128112 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueAcademy of Management Proceedings · 2016
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCorporate Identity and Reputation
Canadian institutionsUniversity of Calgary
Fundersnot available
KeywordsReputationBusinessVariance (accounting)MarketingMeta-analysisQuality (philosophy)Customer satisfactionProduct (mathematics)Service (business)AccountingService qualitySociology

Abstract

fetched live from OpenAlex

Corporate reputation has been researched for decades, and the diversity of studies generates various findings. Based on 81 empirical studies, 838 correlations, 13,358 companies and 31,499 survey respondents, we identifying what antecedents of corporate reputation are most relevant and what factors moderate these relationships. Using meta-analysis and Bayesian variance estimation, our results suggest that product and service quality, customer satisfaction, corporate financial performance, charity contributions, employee satisfaction, network performance and media exposure have dependably significant correlations across different industries and study contexts. With institutional and societal changes, these factors tend to have moderating effects on corporate reputation. Specifically, the influence of management performance, customer satisfaction and product and service quality is increasing over the years, while financial performance appears to be waning as a correlate or predictor of corporate reputation. We also suggest that corporate financial performance has a stronger effect on corporate reputation in studies using the Fortune database. Future studies should examine the influence of other moderators such as geography and industry on corporate reputation and pay attention to detailed analyses on specific dimensions of reputation instead of reporting it exclusively as an overall concept.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Theoretical or conceptual · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.290
Threshold uncertainty score0.448

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0010.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0010.000
Bibliometrics0.0010.001
Science and technology studies0.0000.000
Scholarly communication0.0000.002
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.079
GPT teacher head0.264
Teacher spread0.185 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it