How Understanding-Based Redesign Influences the Pattern of Actions and Effectiveness of Routines
Bibliographic record
Abstract
Using a novel, mixed-methods research design, we examine how understanding-based redesign of a routine influences its effectiveness. By understanding-based redesign, we refer to an intentional change in routine design such that it aligns more closely with the understandings of participants regarding how to perform their roles in the routine. We argue that this type of redesign improves the effectiveness of a routine by facilitating the actions and interactions of routine participants. Our empirical examination focused on manipulating the procedure and physical artifacts available for performing the towel-changing routine at a hotel. Through a field experiment, we found that understanding-based redesign results in greater effectiveness of the routine, and based on a qualitative, interviews-based inquiry with key participants in the routine, we propose six processes by which understanding-based redesign influences participant actions that support routine effectiveness. Our study offers important implications for strategy and organizations research on routines, as well as useful implications for management practice.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.025 | 0.139 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.001 | 0.001 |
| Bibliometrics | 0.002 | 0.001 |
| Science and technology studies | 0.001 | 0.004 |
| Scholarly communication | 0.006 | 0.004 |
| Open science | 0.001 | 0.003 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.003 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".