Examining Hotel Loyalty Members' Satisfaction Based on Involvement, Engagement, and Value Co-Creation Behavior
Bibliographic record
Abstract
In this study, member satisfaction with hotel loyalty programs is examined, especially involvement, engagement, and value co-creation behavior (VCB). Involvement and engagement should both contribute to VCB of hotel loyalty program members, and loyalty members should be more satisfied with the hotel loyalty program when they are more active in VCB. Company support may moderate the relationship between involvement and VCB and between engagement and VCB. A self-administered online survey was used to collect data from hotel loyalty program members in Canada and the United States. The empirical results show that 1) only engagement contributes to VCB of loyalty members; 2) VCB is positively related to satisfaction, and 3) company support moderates the relationship between engagement and VCB. This study provides both theoretical and practical insights for future research and for hotel industry practitioners.
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How this classification was reachedexpand
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.000 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.000 | 0.000 |
| Science and technology studies | 0.001 | 0.000 |
| Scholarly communication | 0.000 | 0.001 |
| Open science | 0.000 | 0.000 |
| Research integrity | 0.000 | 0.000 |
| Insufficient payload (model declined to judge) | 0.001 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one teacher head, not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".