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Record W2964750068 · doi:10.1016/j.giq.2019.07.001

Digital service teams in government

2019· article· en· W2964750068 on OpenAlexaboutno aff
Ines Mergel

Bibliographic record

VenueGovernment Information Quarterly · 2019
Typearticle
Languageen
FieldSocial Sciences
TopicE-Government and Public Services
Canadian institutionsnot available
FundersEuropean Commission
KeywordsCLARITYContext (archaeology)Agile software developmentBusinessCorporate governanceService (business)Government (linguistics)Public sectorPublic relationsDigital governmentKnowledge managementPublic serviceNegotiationProcess managementComputer scienceMarketingPolitical scienceManagementDigital transformationEconomicsFinanceWorld Wide Web

Abstract

fetched live from OpenAlex

National governments are setting up digital service teams (DST) – IT units outside the centralized CIO's office – to respond to complex governmental and societal challenges in a responsive and agile manner. DSTs emerge as a third space between centralized and decentralized IT departments that are triggered by large-scale IT failures and the need to abandon black swan IT projects - tasks that traditional CIO offices were not able to handle so far. DSTs design principles have been replicated from the initial idea of the UK's Government Digital Service team and implemented in other countries, such as the U.S., Canada, Italy, or Finland. For this article, a qualitative interpretative approach was chosen to understand external and internal context factors that contribute to the emergence of these digital service teams. The article brings initial clarity of the composition and tasks of DSTs and extends the existing theory of context by providing insights about this third space between centralized and decentralized IT departments to organize IT Governance in public sector organizations.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.008
metaresearch head score (Gemma)0.012
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Qualitative · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.020
Threshold uncertainty score0.111

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0080.012
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0030.005
Science and technology studies0.0200.030
Scholarly communication0.0180.012
Open science0.0010.015
Research integrity0.0030.003
Insufficient payload (model declined to judge)0.0070.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.004
GPT teacher head0.213
Teacher spread0.209 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designQualitative
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations143
Published2019
Admission routes1
Has abstractyes

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