An Information Behaviour-Based Approach to Virtual Doctor Design
Bibliographic record
Abstract
Information behaviour models have been used extensively to explain people's interactions with information, such as in information search and user behaviour in libraries. However, we do not yet know the connection between components of information models and the interface design of digital systems, particularly when these are designed to support marginalized users such as older adults (OAs). Yet, this connection may relate to users' perceptions and subsequent adoption of emerging technologies, such as the autonomous virtual agents (VAs) functioning as advice-dispensing chatbots (increasingly present on mobile devices). We explore here the feasibility of information models in informing our understanding of how OAs may use and perceive a VA. For this, we use the information search process (ISP) model to explain the results of a case study with health information VAs and speculate on the implications of the ISP on the design of mobile-based VAs, chatbots, and voice-based interfaces.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.009 | 0.016 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.000 | 0.001 |
| Bibliometrics | 0.002 | 0.001 |
| Science and technology studies | 0.002 | 0.004 |
| Scholarly communication | 0.005 | 0.003 |
| Open science | 0.003 | 0.003 |
| Research integrity | 0.002 | 0.002 |
| Insufficient payload (model declined to judge) | 0.012 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".