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Record W3045160688 · doi:10.1097/ncm.0000000000000461

Conveying Empathy in Telephonic and Digital Communication

2020· article· en· W3045160688 on OpenAlexaff
Chikita Mann

Bibliographic record

VenueProfessional Case Management · 2020
Typearticle
Languageen
FieldHealth Professions
TopicInterprofessional Education and Collaboration
Canadian institutionsNational Capital Commission123 Certification (Canada)
Fundersnot available
KeywordsCertificationCase managementCommissionEmpathyCompassionAccreditationCase managerCompensation (psychology)BusinessPsychologyManagementNursingPolitical scienceMedical educationMedicineProcess managementSocial psychologyLaw

Abstract

fetched live from OpenAlex

Chikita Mann, MSN, RN, CCM, is a Commissioner of the Commission for Case Manager Certification (CCMC), the first and largest nationally accredited organization that provides certification to more than 48,000 Certified Case Managers and 2,300 Certified Disability Management Specialists. She serves on the CCMC Executive Board as the 2019–2020 Treasurer. Chikita has 22 years of experience in disability case management, specifically workers' compensation case management. Areas she is passionate about include care coordination for the LGBTQ individual, empathy and compassion, advocacy, medication reconciliation, and the effect of comorbidities on care coordination. Address correspondence to Chikita Mann, MSN, RN, CCM, Commission for Case Manager Certification, 1120 Route 73, Ste 200, Mount Laurel, NJ 08054 ([email protected]). The author reports no conflicts of interest.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Qualitative · Consensus signal: Qualitative
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.416
Threshold uncertainty score0.576

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0010.000
Scholarly communication0.0000.000
Open science0.0000.001
Research integrity0.0000.001
Insufficient payload (model declined to judge)0.0010.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.042
GPT teacher head0.414
Teacher spread0.372 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one teacher head, not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designQualitative
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations2
Published2020
Admission routes1
Has abstractyes

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