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Human-Centered Artificial Intelligence: Three Fresh Ideas

2020· article· en· 382 citations· W3089968098 on OpenAlex· 10.17705/1thci.00131

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Opus teacher head0.215
GPT teacher head0.426
Teacher spread
0.211 · how far apart the two teachers sit on this one work
Validation status
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Abstract

Human-Centered AI (HCAI) is a promising direction for designing AI systems that support human self-efficacy, promote creativity, clarify responsibility, and facilitate social participation. These human aspirations also encourage consideration of privacy, security, environmental protection, social justice, and human rights. This commentary reverses the current emphasis on algorithms and AI methods, by putting humans at the center of systems design thinking, in effect, a second Copernican Revolution. It offers three ideas: (1) a two-dimensional HCAI framework, which shows how it is possible to have both high levels of human control AND high levels of automation, (2) a shift from emulating humans to empowering people with a plea to shift language, imagery, and metaphors away from portrayals of intelligent autonomous teammates towards descriptions of powerful tool-like appliances and tele-operated devices, and (3) a three-level governance structure that describes how software engineering teams can develop more reliable systems, how managers can emphasize a safety culture across an organization, and how industry-wide certification can promote trustworthy HCAI systems. These ideas will be challenged by some, refined by others, extended to accommodate new technologies, and validated with quantitative and qualitative research. They offer a reframe -- a chance to restart design discussions for products and services -- which could bring greater benefits to individuals, families, communities, businesses, and society.

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The record

Venue
AIS Transactions on Human-Computer Interaction
Topic
Ethics and Social Impacts of AI
Field
Social Sciences
Canadian institutions
Funders
University of Massachusetts AmherstQueen's UniversityYonsei UniversityWorcester Polytechnic InstituteTemple UniversityUniversity of OklahomaClaremont Graduate UniversityUniversity of South FloridaMissouri University of Science and TechnologyPennsylvania State UniversityCopenhagen Business SchoolUniversity of PittsburghUniversity of Central FloridaTexas Tech UniversityUniversity of Nevada, Las VegasBen-Gurion University of the NegevSyracuse UniversityUniversity of Pennsylvania
Keywords
CreativityCognitive reframingKnowledge managementEngineering ethicsCorporate governanceSociologyComputer scienceEngineeringPublic relationsPsychologyBusinessPolitical scienceSocial psychology
Has abstract in OpenAlex
yes