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Record W3111856947 · doi:10.1109/smc42975.2020.9283254

Toward Design Archetypes for Conversational Agent Personality

2020· article· en· W3111856947 on OpenAlexafffund
Nadine Lessio, Alexis Morris

Bibliographic record

Venuenot available
Typearticle
Languageen
FieldComputer Science
TopicAI in Service Interactions
Canadian institutionsOntario College of Art and Design
FundersCanada Research Chairs
KeywordsArchetypePersonaPersonalityComputer scienceFunction (biology)Dialog systemIntelligent agentThe InternetService (business)Human–computer interactionKnowledge managementWorld Wide WebArtificial intelligencePsychologySocial psychologyBusinessDialog box

Abstract

fetched live from OpenAlex

Conversational agents (CAs), often referred to as chatbots, are being widely deployed within existing commercial frameworks and online service websites. As society moves further into incorporating data rich systems, like the internet of things (IoT), into daily life, it is expected that conversational agents will take on an increasingly important role to help users manage these complex systems. In this, the concept of personality is becoming increasingly important, as we seek for more human-friendly ways to interact with these CAs. In this work a conceptual framework is proposed that considers how existing standard psychological and persona models could be mapped to different kinds of CA functionality outside of strictly dialogue. As CAs become more diverse in their abilities, and more integrated with different kinds of systems, it is important to consider how function can be impacted by the design of agent personality, whether intentionally designed or not. Based on this framework, derived archetype classes of CAs are presented as starting points that can hopefully aid designers, developers, and the curious, into thinking about how to work toward better CA personality development.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.004
metaresearch head score (Gemma)0.007
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Simulation or modeling · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.005
Threshold uncertainty score0.020

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0040.007
Meta-epidemiology (narrow)0.0010.001
Meta-epidemiology (broad)0.0000.001
Bibliometrics0.0010.000
Science and technology studies0.0020.005
Scholarly communication0.0050.005
Open science0.0020.004
Research integrity0.0020.003
Insufficient payload (model declined to judge)0.0040.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.217
GPT teacher head0.319
Teacher spread0.101 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designSimulation or modeling
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations16
Published2020
Admission routes2
Has abstractyes

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