Can Digital Platforms help SMEs Develop Organizational Capabilities? A Qualitative Field Study
Bibliographic record
Abstract
Small and medium enterprises (SMEs) increasingly leverage digital platforms in order to compensate for their resource limitations. In this study, we draw on an organizational learning perspective to explore how SMEs benefit from the resources provided by third-party digital platforms. Specifically, we examine the mechanisms that enable SMEs to develop organizational capabilities through the use of digital platforms. We conducted a qualitative field study of retail SMEs on a major e-commerce platform and found that SMEs are able to develop both operational and dynamic capabilities by leveraging platform-provided infrastructural, informational, and reputational resources. We identify key learning mechanisms that enable SMEs to develop new capabilities from the use of third-party platforms. However, the use of digital platforms also impeded the development of SME capabilities by inhibiting their learning. We highlight the implications of these findings for the management of SMEs and for the design of digital platforms.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.009 | 0.013 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.005 | 0.004 |
| Scholarly communication | 0.002 | 0.004 |
| Open science | 0.001 | 0.004 |
| Research integrity | 0.001 | 0.002 |
| Insufficient payload (model declined to judge) | 0.004 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".