On the Use of Linguistic Features for the Evaluation of Generative Dialogue Systems
Bibliographic record
Abstract
Automatically evaluating text-based, non-task-oriented dialogue systems (i.e., `chatbots') remains an open problem. Previous approaches have suffered challenges ranging from poor correlation with human judgment to poor generalization and have often required a gold standard reference for comparison or human-annotated data. Extending existing evaluation methods, we propose that a metric based on linguistic features may be able to maintain good correlation with human judgment and be interpretable, without requiring a gold-standard reference or human-annotated data. To support this proposition, we measure and analyze various linguistic features on dialogues produced by multiple dialogue models. We find that the features' behaviour is consistent with the known properties of the models tested, and is similar across domains. We also demonstrate that this approach exhibits promising properties such as zero-shot generalization to new domains on the related task of evaluating response relevance.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.027 | 0.117 |
| Meta-epidemiology (narrow) | 0.002 | 0.001 |
| Meta-epidemiology (broad) | 0.002 | 0.001 |
| Bibliometrics | 0.005 | 0.003 |
| Science and technology studies | 0.001 | 0.002 |
| Scholarly communication | 0.005 | 0.005 |
| Open science | 0.002 | 0.003 |
| Research integrity | 0.003 | 0.002 |
| Insufficient payload (model declined to judge) | 0.001 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".