Proposta De Implementação Da Ferramenta 5w2h Na Gestão Dos Processos De Atendimento Ao Cliente: Estudo De Caso Da Loja Claro Do Amazonas Shopping
Bibliographic record
Abstract
Este artigo tem a finalidade de apresentar os resultados da análise realizada por meio de diagnóstico organizacional executado na loja Claro, situada no Amazonas Shopping, bem como expor proposta de implementação por meio de dados fundamentados, visando a solução dos problemas obtidos através da análise. Podemos destacar a utilização da ferramenta da qualidade 5W2H no planejamento de estratégia com o intuito de potencializar os serviços de vendas e soluções de problemas de clientes executados por esta empresa de telefonia. A execução deste artigo tomou como base uma pesquisa bibliográfica de abordagem qualitativa. Mediante análise dos dados desta pesquisa, o grupo obteve uma visão com mais do que se faz necessário para melhoria nos processos de serviços prestados no estabelecimento proposto no estudo.
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How this classification was reachedexpand
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.008 | 0.001 |
| Meta-epidemiology (narrow) | 0.002 | 0.002 |
| Meta-epidemiology (broad) | 0.003 | 0.001 |
| Bibliometrics | 0.001 | 0.005 |
| Science and technology studies | 0.004 | 0.001 |
| Scholarly communication | 0.008 | 0.002 |
| Open science | 0.004 | 0.008 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.003 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; both teacher heads agree on what is shown here.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".