Bibliographic record
Abstract
This study seeks to extend the research on the emotional labour of public library workers. Because emotional labour is a relatively new concept in library and information science research, researchers and practitioners need to better understand the emotional labour experiences of front-line workers in public libraries. A qualitative survey was distributed electronically to library workers in one Canadian province. Participants described meaningful experiences connecting with customers, but also identified major challenges in performing customer service work. Results showed that the public facing display of regulated emotions that is ingrained in library customer service training often conflicts with inner emotions. The inability to reconcile opposing emotions and perceived limited administrative support affects individual enjoyment of work and their personal well-being. Participants report exhaustion and burnout as outcomes of emotional labour. Library organizations must acknowledge the emotional labour aspect of library customer service work and provide more extensive formalized support for staff who are in customer service roles. Equipping staff with stronger emotional labour strategies might also help to build resilience and increase job satisfaction.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.003 | 0.008 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.001 | 0.000 |
| Bibliometrics | 0.002 | 0.002 |
| Science and technology studies | 0.009 | 0.011 |
| Scholarly communication | 0.008 | 0.002 |
| Open science | 0.001 | 0.008 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.007 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".