Business analytics in service operations—Lessons from healthcare operations
Bibliographic record
Abstract
Abstract We present an expanded framework for the use of business analytics in projects. To the commonly used descriptive, predictive, and prescriptive analytics, we add comparative analytics, wherein we compare the performance of systems under different interventions. This framework provides a conceptual roadmap for the implementation of business analytics projects. We then demonstrate this framework using recent operations research literature on analytics in healthcare, summarizing papers focusing on one of these aspects. Next, we discuss queue mining as an example of theory and practice illustrative of these aspects. We conclude there is room for further work by operations researchers and management scientists within business analytics projects generally and the healthcare industry more specifically. We argue future work should consider both theory and practice, especially within prescriptive analytics projects, where analysis through the lens of operations research and management science is imperative. We provide some thoughts on the current and future state of operations research and management science in business analytics.
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How this classification was reachedexpand
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.005 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.006 |
| Science and technology studies | 0.001 | 0.000 |
| Scholarly communication | 0.001 | 0.001 |
| Open science | 0.001 | 0.001 |
| Research integrity | 0.000 | 0.001 |
| Insufficient payload (model declined to judge) | 0.001 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one teacher head, not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".