Key performance indicators for crisis-ready organizations in the era of massive data: The case of the cultural sector
Bibliographic record
Abstract
The COVID-19 pandemic has fueled attention towards strategic decisions on business value, crisis responses, and social aspects. Correspondingly, there is an urgent need for identifying relevant key performance indicators (KPIs) to support the decision-making process and survive from exogenous shocks. The paper focuses on the cultural sector, one of the social and economic sectors that has faced severe disruption by the pandemic. The objective of this study is to conduct a literature review on KPIs, especially for organizations in the cultural sector, with relevance to massive data and crisis response. The research results indicate the novel balanced scorecard covering the perspectives of finance, customers, web, social media, and crisis responses for crisis-ready organizations. The importance and originality of this study are that it updates the traditional balanced scorecard with KPIs in the era of digitalization to remain agile and resilient in the pandemic.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.007 | 0.020 |
| Meta-epidemiology (narrow) | 0.001 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.005 | 0.008 |
| Science and technology studies | 0.002 | 0.002 |
| Scholarly communication | 0.009 | 0.006 |
| Open science | 0.001 | 0.003 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.003 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".