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Record W3205321330 · doi:10.1080/15332969.2021.1987611

What Are These Strange Things Called Emotions? An Analysis of Service Interactions in the Funeral Industry: Issues, Implications, and Future Research Directions

2021· article· en· W3205321330 on OpenAlexaff
Bernard Koraï, Claudine Ouellet, Jacinthe Cloutier

Bibliographic record

VenueServices Marketing Quarterly · 2021
Typearticle
Languageen
FieldSocial Sciences
TopicPsychology of Social Influence
Canadian institutionsUniversité Laval
Fundersnot available
KeywordsPerspective (graphical)Multidisciplinary approachService (business)Services marketingNarrativeSociologyMarketingService providerPublic relationsEmotional laborPsychologyBusinessSocial psychologyPolitical scienceSocial scienceComputer scienceArt

Abstract

fetched live from OpenAlex

The role played by emotions in funeral services, as in unwanted services in general, is still largely unexplored in the literature. While no theoretical attempt has been made yet to shed light on the dyadic and processual emotional relationship occurring in a service of this nature, a narrative literature review has been conducted from a multidisciplinary corpus. The analysis is designed to present both sides of this relationship, e.g., the perspective of the consumer as well as that of the service provider. Research avenues are developed to deepen the understanding of emotions in the consumer-organizational relationship specific to funeral services.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.005
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Qualitative · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.369
Threshold uncertainty score0.980

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0050.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.004
Science and technology studies0.0010.000
Scholarly communication0.0010.002
Open science0.0010.000
Research integrity0.0000.001
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.065
GPT teacher head0.431
Teacher spread0.367 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one teacher head, not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designQualitative
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations7
Published2021
Admission routes1
Has abstractyes

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