MEMBANGUN KEPUASAN DAN LOYALITAS PASIEN DARI ASPEK KUALITAS PELAYANAN, CITRA DI RUMAH SAKIT UMUM PKU MUHAMMADIYAH SURAKARTA
Bibliographic record
Abstract
The purpose of this study is to examine and analyze the significance of the influence of service quality, image on patient satisfaction PKU Muhammadiyah Hospital Surakarta. Test and analyze the significance of the effect of service quality, image, satisfaction on patient loyalty of PKU Muhammadiyah Hospital Surakarta. The population in this study were outpatients in PKU Muhammadiyah Hospital Surakarta with a total of 100 outpatient respondents. The sample in this study were patients at PKU Muhammadiyah Hospital Surakarta with a total of 100 respondents. The results showed that service quality had a positive and not significant effect on patient satisfaction. Citra positive and significant effect on patient satisfaction. Service Quality has a positive and significant impact on patient loyalty. The image of the hospital has a negative and significant effect on patient loyalty. Patient satisfaction has a positive and significant effect on patient loyalty. The path analysis results show the direct effect of service quality on patient loyalty is greater than the indirect effect, so as to increase patient loyalty more effectively through the direct path, the direct effect of hospital image on patient loyalty is smaller than the indirect effect, so as to increase patient loyalty more effective through indirect channels.Tujuan penelitian adalah Menguji dan menganalisis signifikansi pengaruh kualitas pelayanan, Citra terhadap kepuasan pasien RSU PKU Muhammadiyah Surakarta. Menguji dan menganalisis signifikansi pengaruh kualitas pelayanan, Citra, kepuasan terhadap loyalitas pasien RSU PKU Muhammadiyah Surakarta. Populasi dalam penelitian ini adalah pasien rawat jalan di RSU PKU Muhammadiyah Surakarta sejumlah 100 responden pasien rawat jalan. Sampel dalam penelitian ini adalah pasien di RSU PKU Muhammadiyah Surakarta sejumlah 100 responden. Hasil penelitian menunjukkan bahwa Kualitas pelayanan berpengaruh positif dan tidak signifikan terhadap kepuasan pasien. Citra berpengaruh positif dan signifikan terhadap kepuasan pasien. Kualitas Pelayanan berpengaruh positif dan signifikan terhadap loyalitas pasien. Citra rumah sakit berpengaruh negatif dan signifikan terhadap loyalitas pasien. Kepuasan pasien berpengaruh positif dan signifikan terhadap loyalitas pasien. Hasil analisis jalur menuinjukkan Pengaruh langsung kualitas pelayanan terhadap loyalitas pasien lebih besar dibandingkan pengaruh tidak langsung, sehingga untuk meningkatkan loyalitas pasien lebih efektif melalui jalur langsung, Pengaruh langsung citra rumah sakit terhadap loyalitas pasien lebih kecil dibandingkan pengaruh tidak langsung, sehingga untuk meningkatkan loyalitas pasien lebih efektif melalui jalur tidak langsung.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
How this classification was reachedexpand
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.005 | 0.001 |
| Meta-epidemiology (narrow) | 0.001 | 0.002 |
| Meta-epidemiology (broad) | 0.002 | 0.001 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.003 | 0.001 |
| Scholarly communication | 0.000 | 0.001 |
| Open science | 0.001 | 0.001 |
| Research integrity | 0.001 | 0.003 |
| Insufficient payload (model declined to judge) | 0.003 | 0.002 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; both teacher heads agree on what is shown here.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".