Like, comment and share: examining the effect of firm-created content and user-generated content on consumer engagement
Why this work is in the frame
A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.
Bibliographic record
Abstract
Social media marketing efforts have been considered an essential role for businesses to stay in the competition and ensure the prosperity of the business world. This study aims to investigate the decisive role of two types of social media brand communication, namely firm-created content (FCC) and user-generated content (UGC), on customer engagement. Drawing on 257 fans of a coffee shop page on Facebook and using the structural equation modelling approach, the finding of this study indicated that FCC and UGC are significant predictors of customer engagement in the form of ‘like,’ ‘share,’ and ‘comment.’ The results indicate that UGC is a stronger predictor of liking and sharing than FCC, but that the effect of FCC on commenting is greater than that of UGC. The findings of this study contribute to the leisure context by examining the effect of two types of social media brand communication on customer engagement.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.003 | 0.001 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.000 | 0.000 |
| Science and technology studies | 0.001 | 0.000 |
| Scholarly communication | 0.000 | 0.000 |
| Open science | 0.000 | 0.000 |
| Research integrity | 0.000 | 0.000 |
| Insufficient payload (model declined to judge) | 0.000 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it