Startups and Consumer Purchase Behavior: Application of Support Vector Machine Algorithm
Bibliographic record
Abstract
This study evaluated the impact of startup technology innovations and customer relationship management (CRM) performance on customer participation, value co-creation, and consumer purchase behavior (CPB). This analytical study empirically tested the proposed hypotheses using structural equation modeling (SEM) and SmartPLS 3 techniques. Moreover, we used a support vector machine (SVM) algorithm to verify the model’s accuracy. SVM algorithm uses four different kernels to check the accuracy criterion, and we checked all of them. This research used the convenience sampling approach in gathering the data. We used the conventional bias test method. A total of 466 respondents were completed. Technological innovations of startups and CRM have a positive and significant effect on customer participation. Customer participation significantly affects the value of pleasure, economic value, and relationship value. Based on the importance-performance map analysis (IPMA) matrix results, “customer participation” with a score of 0.782 had the highest importance. If customers increase their participation performance by one unit during the COVID-19 epidemic, its overall CPB increases by 0.782. In addition, our results showed that the lowest performance is related to the technological innovations of startups, which indicates an excellent opportunity for development in this area. SVM results showed that polynomial kernel, to a high degree, is the best kernel that confirms the model’s accuracy.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.002 | 0.008 |
| Meta-epidemiology (narrow) | 0.001 | 0.000 |
| Meta-epidemiology (broad) | 0.001 | 0.001 |
| Bibliometrics | 0.002 | 0.002 |
| Science and technology studies | 0.000 | 0.000 |
| Scholarly communication | 0.001 | 0.001 |
| Open science | 0.000 | 0.000 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.001 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".