Models of communication skills training and their practical implications
Bibliographic record
Abstract
Several models of physician–patient communication that have served as conceptual frameworks for communication skills training have been described over recent years. In this chapter, we review the following models: the E4 Model; Three-function model; Calgary–Cambridge Observation Guide; Patient-Centred Clinical Method; SEGUE Framework; Four Habits Model; and SPIKES. We then discuss the strengths and limitations of these models and describe a model we developed, the Comskil Conceptual Model. Communication skills training for healthcare professionals (CST) is an effective means to ensure high-quality communication. Physician–patient consultation communication is a dynamic, individual process, and the personality, attitudes, values, and beliefs of individuals influence the communication process. Furthermore, culture plays an important role in determining how communication proceeds, and it is important to take this into account while gaining an understanding of the various models that exist for teaching communication skills training.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.007 | 0.009 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.000 | 0.001 |
| Bibliometrics | 0.004 | 0.004 |
| Science and technology studies | 0.002 | 0.010 |
| Scholarly communication | 0.006 | 0.007 |
| Open science | 0.003 | 0.003 |
| Research integrity | 0.004 | 0.004 |
| Insufficient payload (model declined to judge) | 0.010 | 0.002 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".