Identifying the Perceived Severity of Patient-Generated Telemedical Queries Regarding COVID: Developing and Evaluating a Transfer Learning–Based Solution
Bibliographic record
Abstract
BACKGROUND: Triage of textual telemedical queries is a safety-critical task for medical service providers with limited remote health resources. The prioritization of patient queries containing medically severe text is necessary to optimize resource usage and provide care to those with time-sensitive needs. OBJECTIVE: We aim to evaluate the effectiveness of transfer learning solutions on the task of telemedical triage and provide a thorough error analysis, identifying telemedical queries that challenge state-of-the-art natural language processing (NLP) systems. Additionally, we aim to provide a publicly available telemedical query data set with labels for severity classification for telemedical triage of respiratory issues. METHODS: We annotated 573 medical queries from 3 online health platforms: HealthTap, HealthcareMagic, and iCliniq. We then evaluated 6 transfer learning solutions utilizing various text-embedding strategies. Specifically, we first established a baseline using a lexical classification model with term frequency-inverse document frequency (TF-IDF) features. Next, we investigated the effectiveness of global vectors for text representation (GloVe), a pretrained word-embedding method. We evaluated the performance of GloVe embeddings in the context of support vector machines (SVMs), bidirectional long short-term memory (bi-LSTM) networks, and hierarchical attention networks (HANs). Finally, we evaluated the performance of contextual text embeddings using transformer-based architectures. Specifically, we evaluated bidirectional encoder representation from transformers (BERT), Bio+Clinical-BERT, and Sentence-BERT (SBERT) on the telemedical triage task. RESULTS: We found that a simple lexical model achieved a mean F1 score of 0.865 (SD 0.048) on the telemedical triage task. GloVe-based models using SVMs, HANs, and bi-LSTMs achieved a 0.8-, 1.5-, and 2.1-point increase in the F1 score, respectively. Transformer-based models, such as BERT, Bio+Clinical-BERT, and SBERT, achieved a mean F1 score of 0.914 (SD 0.034), 0.904 (SD 0.041), and 0.917 (SD 0.037), respectively. The highest-performing model, SBERT, provided a statistically significant improvement compared to all GloVe-based and lexical baselines. However, no statistical significance was found when comparing transformer-based models. Furthermore, our error analysis revealed highly challenging query types, including those with complex negations, temporal relationships, and patient intents. CONCLUSIONS: We showed that state-of-the-art transfer learning techniques work well on the telemedical triage task, providing significant performance increase over lexical models. Additionally, we released a public telemedical triage data set using labeled questions from online medical question-and-answer (Q&A) platforms. Our analysis highlights various avenues for future works that explicitly model such query challenges.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.002 | 0.007 |
| Meta-epidemiology (narrow) | 0.002 | 0.000 |
| Meta-epidemiology (broad) | 0.001 | 0.001 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.000 | 0.000 |
| Scholarly communication | 0.001 | 0.002 |
| Open science | 0.001 | 0.001 |
| Research integrity | 0.002 | 0.001 |
| Insufficient payload (model declined to judge) | 0.002 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".