On-Demand Delivery from Stores: Dynamic Dispatching and Routing with Random Demand
Bibliographic record
Abstract
Problem definition: On-demand delivery has become increasingly popular around the world. Motivated by a large grocery chain store who offers fast on-demand delivery services, we model and solve a stochastic dynamic driver dispatching and routing problem for last-mile delivery systems where on-time performance is the main target. The system operator needs to dispatch a set of drivers and specify their delivery routes facing random demand that arrives over a fixed number of periods. The resulting stochastic dynamic program is challenging to solve because of the curse of dimensionality. Methodology/results: We propose a novel structured approximation framework to approximate the value function via a parametrized dispatching and routing policy. We analyze the structural properties of the approximation framework and establish its performance guarantee under large-demand scenarios. We then develop efficient exact algorithms for the approximation problem based on Benders decomposition and column generation, which deliver verifiably optimal solutions within minutes. Managerial implications: The evaluation results on a real-world data set show that our framework outperforms the current policy of the company by 36.53% on average in terms of delivery time. We also perform several policy experiments to understand the value of dynamic dispatching and routing with varying fleet sizes and dispatch frequencies. Funding: This work was supported by the National Natural Science Foundation of China [Grants 72222011 and 72171112], China Association for Science and Technology [Grant 2019QNRC001], and the Natural Sciences and Engineering Research Council of Canada [Grant RGPIN-2022-04950]. Supplemental Material: The online appendices are available at https://doi.org/10.1287/msom.2022.1171 .
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.002 | 0.006 |
| Meta-epidemiology (narrow) | 0.002 | 0.001 |
| Meta-epidemiology (broad) | 0.002 | 0.001 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.001 | 0.001 |
| Scholarly communication | 0.002 | 0.002 |
| Open science | 0.003 | 0.002 |
| Research integrity | 0.003 | 0.002 |
| Insufficient payload (model declined to judge) | 0.006 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".