Pengukuran Kualiti Perkhidmatan: Penilaian Penyedia Kemudahan Sukan Bagi Pembangunan Atlet Majlis Sukan Negeri
Bibliographic record
Abstract
Kualiti perkhidmatan dan kemudahan sukan dalam sesebuah organisasi sering dikaitkan dengan kesempurnaan dan kepuasan. Kemudahan sukan yang lengkap untuk kegunaan atlet dalam persediaan menghadapi kejohanan akan meningkatkan kepuasan dan prestasi ke tahap yang lebih baik. Justeru, kajian ini bertujuan mengenalpasti kualiti perkhidmatan dan kemudahan sukan yang sediakan oleh Pihak Berkuasa Tempatan (PBT) bagi program pembangunan sukan prestasi tinggi Majlis Sukan Wilayah Persekutuan (MSWP). Kajian ini menggunakan kaedah tinjauan yang melibatkan 147 responden atlet yang dipilih secara persampelan rawak. Data dari instrumen SERVQUAL (service quality) dan tahap kepuasan dianalisis menggunakan statistik deskriptif. Hasil dapatan menunjukkan kualiti responsif adalah paling tinggi dengan skor min M=3.82, SD=0.833. Manakala kualiti empati menunjukkan skor min paling rendah iaitu M=3.36, SD=0.819. Hasil dapatan kepuasan atlet terhadap kualiti kemudahan sukan yang disediakan oleh pihak PBT pula menunjukkan tahap sederhana dengan skor min M=3.66, SD=0.924. Hasil kajian ini diharapkan dapat membantu pihak pengurusan MSWP membantu PBT menambahbaik kualiti perkhidmatan dan kemudahan sukan bagi memastikan atlet mencapai prestasi cemerlang pada masa hadapan.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.003 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.002 | 0.001 |
| Scholarly communication | 0.004 | 0.002 |
| Open science | 0.001 | 0.002 |
| Research integrity | 0.000 | 0.002 |
| Insufficient payload (model declined to judge) | 0.024 | 0.003 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".