‘It’s Technical’: Textually Mediated Helping Relationships in Public Social Services
Bibliographic record
Abstract
Abstract How is the helping relationship between social workers and their clients mediated by institutional practices and forms? This article explores the roles that institutional practices and documents play at the very inception of the helping relationship between social workers and voluntary clients who are mothers. Based on an institutional ethnography in a social services department in Israel, we make visible the ways in which taken-for-granted institutional practices and forms—from the outset—can inhibit the helping relationship between social workers and clients. The insights of fourteen social workers, twenty mother-clients and textual analysis of institutional forms that frame the beginning of the helping relationship are utilised as a starting point from which to explicate how institutional practices and forms shape and govern the helping relationship in social work. We conclude with a call for a more transparent and creative approach to first encounters such that institutional practices and forms are reconsidered as gateways to supportive helping relationships.
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How this classification was reachedexpand
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.009 | 0.003 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.000 | 0.007 |
| Science and technology studies | 0.010 | 0.000 |
| Scholarly communication | 0.001 | 0.001 |
| Open science | 0.001 | 0.000 |
| Research integrity | 0.000 | 0.001 |
| Insufficient payload (model declined to judge) | 0.001 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one teacher head, not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".