Feature-Based Question Routing in Community Question Answering Platforms
Bibliographic record
Abstract
Community question answering (CQA) platforms became popular and indispensable sources of information in different domains. The success of these platforms relies heavily on the timely contribution of their expert users who would answer questions. There are many questions that remain unanswered for a long time, if not ever, on CQA platforms. In this dissertation, the problem of question routing on CQA platforms is addressed, which aims to connect experts to the right questions. We introduce and semantically classify 67 features and then train a learn to rank framework over five different CQA datasets. Results show that features based on tags, topics, user characteristics and user temporality are effective for question routing. Also the proposed approach outperforms the state-of-the-art neural matchmaking methods, that lack the interpretation of features, without compromising interpretability. The interpretation of features’ influence helps future research in this field to address the question routing problem more effectively.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.006 | 0.022 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.002 | 0.002 |
| Bibliometrics | 0.004 | 0.003 |
| Science and technology studies | 0.001 | 0.001 |
| Scholarly communication | 0.003 | 0.008 |
| Open science | 0.003 | 0.003 |
| Research integrity | 0.003 | 0.003 |
| Insufficient payload (model declined to judge) | 0.003 | 0.002 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".