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Record W4394875689 · doi:10.1016/j.bushor.2024.04.012

From HAL to GenAI: Optimizing chatbot impacts with CARE

2024· article· en· W4394875689 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueBusiness Horizons · 2024
Typearticle
Languageen
FieldComputer Science
TopicAI in Service Interactions
Canadian institutionsSimon Fraser University
Fundersnot available
KeywordsChatbotAccountabilityProductivityEmpowermentKnowledge managementAdaptabilityMacroCreativityPerspective (graphical)Computer scienceBusinessEngineering ethicsEngineeringPsychologyPolitical scienceManagementArtificial intelligenceEconomics

Abstract

fetched live from OpenAlex

This article explores the evolution and prospects of conversational chatbots, specifically the latest generation referred to as Generative Artificial Intelligence (GenAI) chatbots. This article comprehensively examines GenAI chatbots’ business applications and impact across macro, meso, and micro levels of organizations. At the Macro level, this article explores how GenAI chatbots reshapes industry dynamics. The Meso perspective delves into organizational changes, while the Micro lens focuses on enhancing individual productivity, learning, and creativity. However, GenAI chatbots’ immense potential is accompanied by risks in four META areas – Matching, Ethics, Technology, and Adaptability. In response to these challenges, the article introduces a human-centric CARE framework – Collaboration, Accountability, Responsiveness, and Empowerment – to mitigate the risks and optimize the impacts brought by GenAI chatbots. This work provides practical guidelines to navigate the complex landscape of GenAI implementation.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Not applicable · Consensus signal: none
GenreCandidate signal: Methods · Consensus signal: none
Teacher disagreement score0.758
Threshold uncertainty score0.759

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.002
Science and technology studies0.0000.000
Scholarly communication0.0010.001
Open science0.0010.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.011
GPT teacher head0.256
Teacher spread0.245 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it