Bibliographic record
Abstract
This study evaluates the use of artificial intelligence-supported chatbot applications within the public sector, highlighting the observed enhancements in AI efficiency previously noted in the private sector. The research encompasses a diverse array of countries that have integrated AI chatbots, including the USA, Dubai, Canada, Australia, Finland, Sweden, Russia, China, Singapore, Latvia, Estonia, Portugal, Mexico, Spain, Guatemala, Costa Rica, Peru, Brazil, Japan, Chile, and Türkiye. It critically assesses how these technologies are implemented in public services, their intended purposes, and their overall effectiveness. Additionally, a SWOT analysis is performed on the GIBI chatbot, which the Turkish Revenue Administration launched in October 2023. The findings indicate that AI applications are likely to enhance efficiency in the public sector, promising positive transformations in public services while concurrently addressing critical data privacy and ethical issues.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.003 | 0.004 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.002 |
| Science and technology studies | 0.003 | 0.003 |
| Scholarly communication | 0.013 | 0.012 |
| Open science | 0.001 | 0.003 |
| Research integrity | 0.003 | 0.002 |
| Insufficient payload (model declined to judge) | 0.037 | 0.007 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".