Factors Influencing User Retention of Kios-K Machines in Food and Beverage Services
Why this work is in the frame
A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.
Bibliographic record
Abstract
Self-service kiosks are interactive devices that allow customers to access information and services without direct human interaction, enabling businesses to scale operations efficiently and reduce costs. This study examines the effectiveness of self-service kiosks in fast food services and customer satisfaction with this technology. The research addresses varying adaptability among different age groups, such as boomers and millennials. Data was collected using Google Forms via purposive sampling from February to March 2024, involving 443 respondents, 369 of whom had used Kios-K machines. The respondents were predominantly from Indonesia, with a few from Malaysia and the United Kingdom. The study employs Partial Least Squares Structural Equation Modeling (PLS-SEM) using SMART-PLS 4 software. Six variables are analyzed: Self-efficacy, Trust, Ease of Use, Accessibility, Perceived Value, and Use Retention. Results indicate that all hypotheses are significant.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.000 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.000 | 0.000 |
| Science and technology studies | 0.000 | 0.000 |
| Scholarly communication | 0.000 | 0.001 |
| Open science | 0.000 | 0.000 |
| Research integrity | 0.000 | 0.000 |
| Insufficient payload (model declined to judge) | 0.000 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it