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Record W4406193765 · doi:10.1177/21582440241277859

The Influence of Workforce Diversity on Organizational Performance in the UAE Hospitality Sector: The Moderating Role of HR Practices

2025· article· en· W4406193765 on OpenAlex
Osama Khassawneh, Tamara Mohammad

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueSAGE Open · 2025
Typearticle
Languageen
FieldSocial Sciences
TopicSocioeconomic Development in MENA
Canadian institutionsWilfrid Laurier University
Fundersnot available
KeywordsWorkforce diversityBusinessHospitalityWorkforceDiversity (politics)Business administrationDiversity managementHospitality industryHuman resource managementMarketingPublic relationsKnowledge managementSociologyPolitical scienceTourism

Abstract

fetched live from OpenAlex

The aim of this paper is to investigate the impact of workforce diversity on organizational performance (OP) from the perspective of resource-based view (RBV) theory in the context of the hospitality sector in the United Arab Emirates (UAE). We suggest training and performance appraisal as moderators. Sequential regression analysis was applied, including information from directors, unit managers, supervisors, low-level workers, and customers, as well as financial outcomes from 167 organizations in the UAE (683 full-time employees) in the hospitality sector, including hotels, restaurants, theme parks, travel agents, recreational centers, and museums. This analysis assisted in supporting the hypotheses. The findings confirm that there is a positive relationship between diversity and OP. Additionally, the emphasis on training and performance appraisal will strengthen this relationship and lead to higher organizational performance. This improvement is expected to increase customer satisfaction and sales growth. Researchers have emphasized the necessity of conducting a comprehensive investigation to fully understand the impact of diversity on OP. In this regard, we propose that training and performance appraisal serve as potential tools to enhance OP through diversity.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.003
metaresearch head score (Gemma)0.001
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.086
Threshold uncertainty score0.975

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0030.001
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0010.000
Scholarly communication0.0000.000
Open science0.0010.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.025
GPT teacher head0.319
Teacher spread0.293 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it